GRAND RAPIDS, Mich. — BIFMA has named Andrew Kotman as its membership services director. Kotman brings 19 years of experience in customer service, sales, and management, 14 of those years working in the commercial furniture industry.

"I have always enjoyed client interaction. Having worked in the industry for most of my career, joining BIFMA is a natural progression to serving the industry with a broader reach," said Kotman.

Before joining BIFMA, Kotman held positions as account executive for Interphase Interiors, associate product manager at Haworth, and account executive overseeing business development for Michigan Office Environments. His understanding of the process from product launch to installation and experience working with both dealer and manufacturer organizations provides a unique perspective of industry challenges, strategies, and networks.

"We are excited to have found such a well-rounded candidate for our new membership services director," said Deirdre Jimenez President + CEO, 

BIFMA International. "BIFMA serves as the convener of industry thought leadership. This position is critical to capturing the participation of a complex network of stakeholders that are driving the industry forward."

In this role, he will collaborate with the BIFMA leadership team to grow membership, increase member engagement, and advance member benefits. As a member liaison, Kotman’s understanding of both the importance of meeting organizational objectives and customer goals will enhance member programming, she said.

Kotman holds an MBA from Grand Valley State University and a BBA from Calvin College. He is married with three children and lives in Grand Rapids.